Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. As a leading provider of online pokies and casino games in New Zealand, we are committed to transparency regarding our data collection practices and ensuring compliance with New Zealand privacy legislation, including the Privacy Act 2020. This policy outlines the types of cookies we use, their purposes, and how you can manage your cookie preferences to enhance your gaming experience while protecting your privacy.
1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit our website. These files contain information that is transferred to your device’s hard drive and allow us to recognise your device when you return to our site. Cookies serve various functions, from remembering your login details to tracking your gaming preferences and ensuring the security of your account. In the context of online gaming and casino operations in New Zealand, cookies play a crucial role in delivering personalised gaming experiences, maintaining account security, and ensuring responsible gambling measures are effectively implemented.
We also use similar technologies such as web beacons, pixel tags, and local storage objects that function similarly to cookies. These technologies help us understand how our users interact with our gaming platform, which games are most popular, and how we can improve our services to better serve the New Zealand gaming community.
2. Types of Cookies We Use
Our online gaming platform utilises several categories of cookies, each serving specific functions to enhance your gaming experience and ensure platform security:
- Essential Cookies: These cookies are strictly necessary for the operation of our gaming platform and cannot be switched off. They enable core functionality such as security, network management, and accessibility features required for online gambling operations in New Zealand.
- Performance Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and if users receive error messages from certain pages during their gaming sessions.
- Functional Cookies: These cookies allow our website to remember choices you make, such as your username, language preference, and gaming settings, providing a more personalised gaming experience.
- Targeting Cookies: These cookies are used to deliver advertisements relevant to your interests and measure the effectiveness of our advertising campaigns, while ensuring compliance with New Zealand advertising standards for gambling services.
3. Purpose and Legal Basis for Cookie Use
We use cookies for legitimate business purposes related to our online gaming operations in New Zealand. Our legal basis for cookie use includes contractual necessity for providing gaming services, legitimate interests in improving user experience and platform security, and compliance with New Zealand gambling regulations. Cookies help us verify player identity, prevent fraud, ensure responsible gambling measures are implemented, and provide customer support services. We also use cookies to comply with New Zealand’s anti-money laundering requirements and maintain detailed records of gaming transactions as required by local legislation.
Performance cookies help us understand player behaviour, identify popular games, and optimise our platform for better user experience. Functional cookies enable personalisation features such as favourite games lists, preferred payment methods, and customised dashboard layouts that enhance your gaming experience on our New Zealand-focused platform.
4. Third-Party Cookies
Our gaming platform may include third-party cookies from our trusted partners and service providers. These include payment processors authorised to operate in New Zealand, game developers who provide our slot games and casino content, analytics providers who help us understand user behaviour, and customer support tools that enable real-time assistance. All third-party providers are carefully selected to ensure they meet New Zealand privacy and data protection standards.
Third-party cookies may be used for processing deposits and withdrawals using New Zealand banking systems, providing live chat support, delivering game content, and measuring the effectiveness of our responsible gambling tools. We ensure that all third-party cookie usage complies with New Zealand privacy legislation and our own strict data protection policies.
5. Session vs Persistent Cookies
Our platform uses both session cookies and persistent cookies to provide optimal gaming experiences. Session cookies are temporary and are deleted when you close your browser. These cookies are essential for maintaining your gaming session, ensuring security during gameplay, and managing your account authentication while you navigate through different areas of our casino platform.
Persistent cookies remain on your device for a predetermined period or until you manually delete them. These cookies remember your login information, gaming preferences, and settings between visits, allowing for a more seamless gaming experience when you return to our platform. Persistent cookies also help us implement responsible gambling features, such as session time limits and spending controls that you may have configured.
6. Cookie Consent and Management
When you first visit our gaming platform, you will encounter our cookie consent banner that allows you to accept or customise your cookie preferences. You can access detailed cookie settings where you can enable or disable specific categories of cookies, except for essential cookies that are necessary for platform functionality and security. Our cookie management interface provides clear explanations of each cookie category and its purpose in relation to your gaming experience.
You can modify your cookie preferences at any time through our cookie settings panel, accessible from the website footer. Changes to your cookie preferences will take effect immediately and will be remembered for future visits to our platform.
7. Browser Cookie Controls
Most web browsers provide built-in controls for managing cookies. You can configure your browser to block or delete cookies, though this may impact the functionality of our gaming platform:
- Google Chrome: Click Settings > Privacy and security > Cookies and other site data, where you can manage cookie preferences and view stored cookies from our gaming site.
- Mozilla Firefox: Access Options > Privacy & Security > Cookies and Site Data to control cookie settings and manage stored data from our platform.
- Safari: Navigate to Preferences > Privacy to adjust cookie settings and manage website data, including gaming session information.
- Microsoft Edge: Go to Settings > Privacy, search, and services > Cookies and site permissions to control cookie behaviour on our gaming platform.
8. Impact of Disabling Cookies
Disabling cookies may significantly affect your gaming experience on our platform. Essential cookies are required for account authentication, secure gameplay, and processing financial transactions through New Zealand banking systems. Without these cookies, you may be unable to access your account, play games, or use key features of our gaming platform.
Disabling functional cookies will result in loss of personalisation features, requiring you to re-enter preferences and settings each time you visit. Performance cookies help us identify and resolve technical issues, so disabling them may result in a less optimised gaming experience. However, you retain full control over non-essential cookies and can customise your preferences according to your privacy requirements.
9. Data Retention and Security
Cookie data is retained for varying periods depending on the cookie type and purpose. Session cookies are automatically deleted when you end your gaming session, while persistent cookies may be stored for up to 12 months or until manually deleted. We implement robust security measures to protect cookie data, including encryption and secure transmission protocols that meet New Zealand data security standards.
Gaming-related cookies containing sensitive information such as account details and transaction history are subject to additional security measures and are automatically purged according to our data retention policy. We regularly review and update our cookie security practices to ensure continued protection of player data and compliance with evolving New Zealand privacy regulations.
10. Updates and Contact Information
This Cookie Policy was last updated on January 28, 2026, and may be revised periodically to reflect changes in our cookie usage, New Zealand legislation, or industry best practices. We will notify users of significant changes through our platform and recommend reviewing this policy regularly to stay informed about our cookie practices.
If you have questions about our cookie usage or need assistance managing your cookie preferences, please contact our customer support team through the live chat feature on our website or email our privacy officer. We are committed to transparency regarding our cookie practices and ensuring your gaming experience meets your privacy preferences while complying with New Zealand gaming and privacy regulations.