Contact Us
Our customer support team is committed to providing comprehensive assistance to all players across New Zealand. We understand the importance of timely communication and offer multiple channels to address your inquiries, account concerns, and technical support needs in accordance with New Zealand gaming regulations.
Support Channels and Response Times
We provide several convenient methods to reach our dedicated support team. Our online chat feature offers real-time assistance during peak gaming hours, ensuring immediate responses to urgent matters. For detailed inquiries or account-specific concerns, email us at [email protected] with comprehensive response provided within 24 hours on business days.
Phone support is available at +64 9 555 0123 during standard business hours, Monday through Friday, 9:00 AM to 6:00 PM NZST. Our multilingual team can assist with account verification, payment processing, and responsible gaming inquiries.
| Contact Method | Availability | Response Time |
|---|---|---|
| Online Chat | 24/7 | Immediate |
| Email Support | 24/7 | 24 hours |
| Phone | Business Hours | Immediate |
Last updated: January 28, 2026